Effective : May 17, 2021
Last Updated: 25 August 2026
1. Introduction
Dronehub Ghana Limited (“Dronehub”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request information, download resources, make enquiries, purchase products or services, register for training, request technical support, or otherwise interact with Dronehub.
Dronehub Ghana Limited is located at H/No. 60 Co-operative Building, Kwame Nkrumah Avenue, Adabraka, Greater Accra, Ghana. Our contact email is connect@dronehubgh.com and our telephone number is +233 (0) 55 446 0012.
2. Information We May Collect
We may collect information that you provide directly to us, including your name, business or organisation name, job title, email address, telephone number, country, billing or delivery details, product interests, service requirements, training requirements, support requests and communications with Dronehub.
When you request a downloadable brochure, technical specification, warranty information or other resource, we may record the resource requested, the relevant product, your contact information and the date of the request.
We may also collect technical information generated when you use our website, such as your IP address, browser type, device information, operating system, pages visited, referring page, approximate location, interaction data and cookies or similar technologies.
3. How We Use Personal Information
We may use your information to respond to enquiries, prepare quotations, provide product recommendations, process orders, arrange delivery, provide training or technical services, administer warranty and after-sales support, provide requested resources, communicate about products and services, maintain customer and prospect records, improve our website and services, prevent misuse or fraud, and meet legal, regulatory and contractual obligations.
Where appropriate, information submitted through website forms may be recorded in our customer relationship management, website administration, email or business-management systems to support follow-up and customer service.
We will not use your personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or, where required, your consent.
4. Marketing Communications
Where permitted, we may contact you about Dronehub products, solutions, services, training, events, updates or relevant industry information.
You may ask us to stop sending marketing communications at any time. Opting out of marketing does not prevent us from sending operational communications relating to an active enquiry, quotation, contract, order, warranty case, service request or other existing business relationship.
5. Sharing of Information
We may share personal information with service providers and business partners where reasonably necessary to operate our business, including website hosting providers, cloud-storage providers, CRM providers, email service providers, payment or logistics providers, authorised manufacturers, technical partners and professional advisers.
Where a technical or warranty matter requires manufacturer support, relevant product and customer information may be shared with the applicable manufacturer or authorised support partner to assess or resolve the case.
We do not sell personal information to advertisers.
6. International Transfers
Some service providers or technology platforms used by Dronehub may process or store information outside Ghana.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate contractual, organisational or technical safeguards apply.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual, warranty, accounting, regulatory, dispute-resolution and legitimate business-record requirements.
Retention periods may differ depending on the nature of the information and the relationship with the individual or organisation concerned.
8. Information Security
Dronehub uses reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No electronic system is completely secure. Users should therefore also take appropriate precautions when transmitting sensitive information electronically.
9. Your Rights
Subject to applicable law, you may request access to personal information held about you, request correction of inaccurate information, object to certain processing, request deletion or restriction where applicable, withdraw consent where processing is based on consent, or raise a concern regarding the way your personal information has been handled.
Requests may be sent to connect@dronehubgh.com.
10. Cookies and Website Technologies
Our website may use cookies or comparable technologies for essential website functionality, analytics, performance, preferences, security and other legitimate website purposes.
Where consent is legally required for non-essential cookies, appropriate consent mechanisms should be provided.
11. Third-Party Websites
Our website may contain links to manufacturers, technology partners, social platforms, video platforms or other third-party websites.
Dronehub is not responsible for the privacy practices or content of independent third-party websites. Users should review the applicable third party’s privacy information before providing personal information.
12. Children
Dronehub primarily provides professional, enterprise and technical drone solutions and does not intentionally collect personal information from children through its website without appropriate authority or consent.
13. Changes to This Policy
We may update this Privacy Policy when our business, technologies, legal obligations or data-processing activities change.
The current version will be published on our website with its effective or last-updated date.
14. Contact
Questions regarding this Privacy Policy may be directed to:
Dronehub Ghana Limited
H/No. 60 Co-operative Building
Kwame Nkrumah Avenue, Adabraka
Greater Accra, Ghana
Email: connect@dronehubgh.com
Tel: +233 (0) 55 446 0012